1. Introduction
Welcome to Hotel Migo.
Hotel Migo is a hotel management software service designed to help hotels and accommodation businesses manage their daily operations more efficiently.
This Privacy Policy explains how Hotel Migo collects, uses, stores, and protects your personal information when you visit our website, register for an account, subscribe to our services, or contact us.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Business or hotel name
- Business address
- Account login details
2.2 Subscription and Payment Information
When you purchase a subscription, we may collect information related to your selected plan, subscription period, payment status, and transaction reference.
Payments may be processed through third-party payment providers or by bank transfer. We do not intend to store complete payment card details on our own servers.
2.3 Hotel and Business Information
Depending on the features you use, our software may process hotel-related information, such as room details, bookings, guest information, staff accounts, and operational records.
You are responsible for ensuring that you have the appropriate rights and permissions to provide personal information about your guests, employees, and other individuals.
2.4 Technical Information
We may collect technical information such as your IP address, browser type, device information, pages visited, and website usage data to maintain security and improve our services.
3. How We Use Your Information
We may use your information to:
- Create and manage your account.
- Provide access to the Hotel Migo software.
- Process subscriptions and payments.
- Manage free trials, renewals, and subscription expiry.
- Provide customer support and respond to enquiries.
- Send important account, billing, and service notifications.
- Maintain the security and reliability of our platform.
- Improve our website, software, and user experience.
- Detect fraud, misuse, and unauthorised access.
- Meet applicable legal and regulatory requirements.
We will not use your personal information for unrelated purposes where consent or another legal basis is required.
4. Hotel Guest Information
Hotel Migo may allow customers to manage information about their own hotel guests and bookings.
The hotel or business using our software is responsible for the personal information it collects from its guests and for explaining its own privacy practices to them.
We process such information only as necessary to provide and maintain the software, support the customer, protect the platform, and meet applicable legal obligations.
Customers must not use Hotel Migo to store or process information unlawfully.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain login sessions, remember preferences, improve website functionality, and understand website usage.
You can manage cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
Where required by applicable law, we will request consent before using non-essential cookies.
6. Sharing of Information
We do not sell your personal information to third parties.
We may share information with trusted service providers when necessary to operate our services, including:
- Hosting and server providers.
- Payment service providers.
- Email and communication service providers.
- Security, maintenance, and technical support providers.
- Professional advisers or authorities where legally required.
We may also disclose information where necessary to protect our legal rights, prevent fraud, or address security incidents.
Service providers are expected to handle information appropriately and securely.
7. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Users are responsible for keeping their login credentials confidential and notifying us if they suspect unauthorised access to their accounts.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, manage accounts and subscriptions, resolve disputes, maintain security, and comply with legal obligations.
When information is no longer required, we may securely delete it or anonymise it, subject to applicable legal requirements and legitimate retention needs.
Customers should maintain their own backups of important business information where appropriate.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permitted.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is handled.
To exercise an applicable right, please contact us using the details below. We may need to verify your identity before responding.
10. Third-Party Services and Links
Our website or software may contain links to third-party websites or use third-party services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.
11. Children's Privacy
Hotel Migo is intended for businesses and individuals who are legally able to enter into an agreement for the services.
Our services are not intended to collect personal information directly from children without the appropriate legal basis and safeguards.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us: