1. Introduction
Welcome to Hotel Migo.
Hotel Migo provides hotel management software to help hotels and accommodation businesses manage their daily operations.
This Refund Policy explains the conditions under which customers may request a refund for subscriptions, payments, and other services purchased through our website.
By purchasing a subscription or making a payment to Hotel Migo, you acknowledge that you have read and understood this policy.
2. Subscription Payments
Hotel Migo may offer monthly and yearly subscription plans, depending on the options available on our website.
Before completing a purchase, customers should carefully review the selected subscription plan, price, duration, features, and applicable conditions.
Once a subscription has been activated, payments are generally non-refundable, except where a refund is approved under this policy or required by applicable law.
3. Refund Eligibility
A customer may request a refund under the following circumstances:
- Duplicate payments: If you accidentally make the same payment more than once for a single subscription, the duplicate payment may be eligible for a refund after verification.
- Incorrect payment amount: If you have been charged more than the amount required for your selected subscription, the excess amount may be refunded after verification.
- Failed subscription activation: If your payment has been successfully received but your subscription cannot be activated due to a technical issue on our side, we will investigate and work to resolve the issue. If the problem cannot be resolved within a reasonable period, a refund may be considered.
- Unauthorised transactions: If you believe a payment was made without your authorisation, please contact us promptly so that we can investigate.
- Other exceptional circumstances: Refund requests may be reviewed individually where there are valid reasons for consideration.
All refund requests are subject to verification and applicable legal requirements.
4. Non-Refundable Payments
Unless required by applicable law or expressly approved by Hotel Migo, the following payments are generally non-refundable:
- Subscription fees for a period that has already started.
- Unused days or remaining time on an active subscription.
- Payments for subscriptions that customers no longer wish to use.
- Payments resulting from a customer's failure to use the software or access available features.
- Subscription fees where a customer changes their mind after activation.
- Payments for services that have been correctly provided in accordance with the selected plan.
This section does not limit any refund rights that cannot legally be excluded.
5. Free Trial Policy
Hotel Migo may offer a free trial to eligible customers.
If you are using a free trial, no subscription refund is applicable unless a payment has actually been collected.
If a paid subscription is purchased after a free trial, the payment will be subject to this Refund Policy.
Customers are responsible for reviewing their subscription details and any payment obligations before confirming a purchase.
6. Manual Bank Transfer Payments
If you pay for a Hotel Migo subscription through a bank transfer, you may be required to submit proof of payment for verification.
If a refund is approved, we may request the relevant transaction reference and bank account details necessary to process the refund securely.
Refunds for bank transfers will generally be returned through the original payment method where practical, or another mutually agreed method where appropriate.
Customers should not send passwords, PINs, or other confidential banking credentials when requesting a refund.
7. How to Request a Refund
To request a refund, contact Hotel Migo using the contact details provided below.
Please include the following information:
- Your full name.
- Registered email address.
- Hotel or business name, if applicable.
- Subscription plan and payment amount.
- Payment date and transaction reference.
- Reason for requesting the refund.
- Supporting documents or payment receipts, if applicable.
We may request additional information where necessary to verify your identity and investigate the request.
8. Refund Review and Processing
We will review refund requests individually and notify you of our decision.
Where a refund is approved, we will initiate the refund within a reasonable period. The time required for the funds to reach your account may depend on your bank, payment provider, or payment method.
A refund request does not guarantee approval.
If a request is declined, we may provide an explanation where appropriate.
9. Subscription Cancellation
Customers who wish to stop using Hotel Migo may contact us to request subscription cancellation or account closure.
Cancelling a subscription does not automatically entitle the customer to a refund for a payment already made.
Unless otherwise stated in the applicable subscription terms, access may continue until the end of the paid subscription period or may be restricted according to the subscription conditions.
Customers should contact us before their next payment, where applicable, if they do not wish to continue their subscription.
10. Service Interruptions
Hotel Migo aims to provide a reliable hotel management software service. However, temporary interruptions may occur due to maintenance, technical issues, hosting problems, or circumstances beyond our reasonable control.
If a significant service issue prevents you from accessing a paid service, please contact us with details of the problem.
We will investigate the issue and may provide a technical resolution, subscription extension, credit, or refund where appropriate.
Any decision will take into account the nature and duration of the issue, the subscription terms, and applicable legal requirements.
11. Policy Changes
Hotel Migo reserves the right to update this Refund Policy from time to time.
Any changes will be published on this page with an updated revision date.
Changes will apply in accordance with applicable law and will not remove rights that customers have already acquired under applicable legal requirements.
12. Contact Us
If you have questions about this Refund Policy or wish to submit a refund request, please contact us.
We appreciate your trust in Hotel Migo and will make reasonable efforts to handle refund enquiries fairly and professionally.