Legal

Terms & Conditions

The terms that govern your access to and use of Hotel Migo and its hotel management software.

Last Updated: October 18, 2026

Welcome to Hotel Migo.

These Terms & Conditions govern your access to and use of the Hotel Migo website and hotel management software available at https://hotelmigo.com/.

By accessing our website, registering an account, starting a free trial, or purchasing a subscription, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our services.

Hotel Migo provides hotel management software intended to help hotels and accommodation businesses manage their operations.

Depending on the subscription plan selected, available features may include room management, reservations, guest records, staff management, reports, and other hotel-related tools.

The features available to each customer depend on their selected plan and the current configuration of the service.

To use certain features, you may need to create an account and provide accurate and complete information.

You agree to:

  • Provide correct and up-to-date registration information.
  • Keep your login credentials secure.
  • Prevent unauthorised access to your account.
  • Notify us promptly if you suspect unauthorised access.
  • Ensure that individuals using your account have the necessary permission.

You are responsible for activities carried out through your account, except where applicable law provides otherwise.

We reserve the right to restrict or suspend accounts where we reasonably believe that these Terms & Conditions have been violated or the platform is being misused.

Hotel Migo may offer different subscription plans, including monthly and yearly subscriptions.

The price, duration, features, usage limits, and other conditions of each plan will be displayed on the website or communicated during the purchase process.

We reserve the right to introduce new plans, update features, or change future subscription prices. Where required, we will provide notice before changes take effect.

Any changes to subscription pricing will not retroactively alter a payment already completed for an existing subscription period unless agreed otherwise or required by law.

Hotel Migo may offer a free trial to eligible customers.

  • The trial duration and available features will be displayed when the trial is offered.
  • Trial access is subject to the conditions communicated during registration.
  • A trial may be limited to one per customer, hotel, or eligible account.
  • If a customer has already used an eligible free trial, they may not be entitled to start another trial by changing to a different plan or creating additional accounts.
  • When the trial expires, continued access may require the purchase of a paid subscription.

We reserve the right to limit or discontinue free trial offers where reasonably necessary to prevent misuse or manage our services.

Customers must complete the required payment process to activate or renew a paid subscription.

Depending on the payment methods offered, payments may be made through supported online payment providers or by bank transfer.

For manual bank transfers, customers may be required to submit proof of payment. Access will be activated after the payment has been verified and approved.

Payment processing times may vary depending on the payment provider or bank.

Customers are responsible for providing accurate payment information and ensuring that the correct amount is paid.

Each paid subscription provides access for the period associated with the selected plan.

Unless automatic renewal is expressly offered and agreed to, customers should not assume that subscriptions renew automatically.

When a subscription expires, access to some or all software features may be restricted until the subscription is renewed or extended.

We may send reminders about upcoming expiry dates or outstanding payments, but customers remain responsible for monitoring their subscription status.

Customers who wish to cancel a subscription or request a refund should contact Hotel Migo using the contact details provided below.

Unless otherwise stated at the time of purchase or required by applicable law:

  • Fees for an already-started subscription period are generally non-refundable.
  • Unused subscription time is not automatically refundable.
  • Cancellation does not automatically entitle a customer to a refund.
  • Any approved refund will be handled in accordance with the applicable refund terms and payment provider procedures.

Nothing in this section excludes any consumer rights or other legal rights that cannot lawfully be excluded.

You agree to use Hotel Migo only for lawful business purposes.

You must not:

  • Use the software for unlawful, fraudulent, or misleading activities.
  • Attempt to gain unauthorised access to accounts, servers, or systems.
  • Interfere with the security or normal operation of the platform.
  • Upload malicious software or harmful content.
  • Copy, resell, redistribute, or commercially exploit the software without written permission.
  • Reverse engineer or attempt to extract source code, except where permitted by applicable law.
  • Use the platform to violate another person's privacy or legal rights.
  • Deliberately misuse trial offers or payment systems.

We may investigate suspected misuse and take reasonable action to protect the platform and its users.

Customers retain responsibility for the information they enter into Hotel Migo, including guest details, reservation records, staff information, and other business data.

You agree to:

  • Ensure that you have the legal right to collect and use the information you upload.
  • Obtain any necessary permissions or consents from guests and staff.
  • Use the software in accordance with applicable data protection laws.
  • Maintain appropriate access controls for your staff.
  • Review and maintain the accuracy of your business records.
  • Keep independent backups of important information where appropriate.

Hotel Migo will handle customer data as described in our Privacy Policy and any applicable service or data-processing agreement.

We take reasonable steps to maintain the security and availability of the software.

However, no online service can guarantee uninterrupted access or complete protection against every security incident, hardware failure, or data loss event.

Customers should maintain independent backups of important records where appropriate. Any backup, restoration, or recovery features included in a subscription will be subject to the relevant plan and service configuration.

We aim to keep Hotel Migo available and operating reliably.

However, temporary interruptions may occur due to maintenance, software updates, hosting problems, internet connectivity issues, security incidents, or circumstances outside our reasonable control.

We may update, improve, modify, or discontinue particular features where reasonably necessary. Where appropriate, we will communicate significant changes to affected customers.

We do not guarantee that the software will always be available without interruption or that every feature will meet every customer's specific business requirements.

The Hotel Migo website, software, design, branding, documentation, and related materials are protected by applicable intellectual property laws.

Unless expressly authorised in writing, you may not reproduce, distribute, modify, sell, or commercially exploit these materials beyond the permitted use of the service.

Your subscription grants you a limited, non-exclusive, non-transferable right to use the software during your authorised subscription period, subject to these Terms & Conditions.

No ownership of the underlying software or intellectual property is transferred to you.

Hotel Migo may integrate with or rely on third-party services, including payment providers, hosting services, email services, or other external tools.

The availability and use of those services may be subject to separate terms and policies.

We are not responsible for interruptions or actions of third-party services beyond our reasonable control.

We may suspend or terminate access to an account where reasonably necessary because of:

  • A material violation of these Terms & Conditions.
  • Suspected fraud, unauthorised access, or security threats.
  • Unpaid subscription fees.
  • Illegal or harmful use of the platform.
  • A legal requirement or a material operational reason.

Where appropriate and legally permitted, we will provide notice and an opportunity to resolve the issue before restricting access.

Customers may request account closure by contacting us. Account closure, data retention, and deletion will be handled in accordance with our Privacy Policy, applicable agreements, and legal requirements.

To the maximum extent permitted by applicable law, Hotel Migo will not be responsible for indirect or consequential losses, loss of anticipated profits, business interruption, or loss of business opportunities arising from the use of, or inability to use, the service.

We do not guarantee that the software will be free from every error or that it will prevent all operational, financial, or business losses.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by applicable law, customers are responsible for losses, claims, or expenses arising from their unlawful use of the software, their violation of these terms, or their infringement of third-party rights.

This section does not apply to the extent that a claim results from our own breach of law or other conduct for which liability cannot legally be excluded.

We may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised "Last Updated" date.

Where required by law, we will provide notice of material changes before they take effect. Continued use of the service after the effective date of an update will be subject to the updated terms to the extent permitted by applicable law.

These Terms & Conditions are intended to be governed by the laws of Sri Lanka, subject to any mandatory legal protections and rules that apply to the relevant customer or transaction.

Any dispute will be handled by a court or other competent authority with jurisdiction under applicable law.

If you have any questions about these Terms & Conditions, subscriptions, payments, or account access, please contact us.

Hotel Migo
Phone: +94 74 034 6687
Email: [email protected]
Address: 256/42 Hulangamuwa Road, Matale, Sri Lanka
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